Refund policy

We offer refunds on purchases made of the goods offered on our Website. To qualify for a refund, you must submit your request to us within 30 days of your purchase date by contacting us or via the Website.

Thank you for choosing usedhorsesaddlesstore.com as your trusted source for horse saddles. We are committed to providing you with high-quality used saddles and exceptional customer service. Please review the following information regarding our return and refund policy:

  1. 30-Day Free Returns: We offer a 30-day return policy, starting from the date of delivery, for eligible items. If you are not completely satisfied with your purchase, you have the option to return the item(s) within this timeframe.

  2. Eligibility for Returns: To be eligible for a return, the item(s) must be in the same condition as received,  or additional items included with the product should also be returned.

  3. Where to return: If you don’t like an item or are disappointed by us, or item doesn’t fit,  you can mail us (info@usedhorsesaddlesstore.com) or send it to our store address(712 Slauson Ave, Los Angeles, CA 90011). But first you contact us and then start the return process.

  1. Initiation of Return: To initiate a return, please contact our customer support team within the 30-day return period. They will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number. This RMA number is essential for processing your return.

  2. Return Shipping: For eligible returns, we will provide you with a prepaid shipping label or arrange for the pickup of the item(s) at no cost to you. Please ensure the item(s) are securely packaged to prevent any damage during transit.

  3. Refund Process: Once we receive and inspect the returned item(s), we will proceed with the refund process. If the returned item(s) meet the eligibility criteria, a refund will be issued to your original method of payment within a reasonable timeframe.

  4. Refund Amount: The refund will typically include the full purchase price of the item(s) returned, excluding any shipping or handling charges incurred during the original purchase.

  5. Damaged or Defective Items: In the unfortunate event that you receive a damaged or defective item, please contact our customer support team immediately. We will work swiftly to resolve the issue by offering a replacement, repair, or refund, depending on the circumstances.

  6. Communication and Assistance: Our dedicated customer support team is here to assist you throughout the return and refund process. If you have any questions, concerns, or require further assistance, please reach out to us. We aim to provide prompt and helpful support to ensure your satisfaction.

Please note that the return and refund policy outlined above is specific to usedhorsesaddlesstore and may not reflect the policies of other sellers or platforms. If you have any further questions or require additional information, please feel free to contact our customer support team.

Thank you for choosing usedhorsesaddlesstore.com. We value your business and strive to provide you with a seamless shopping experience.

Contact

Address: 712 Slauson Ave, Los Angeles, CA 90011

Mail 1: info@usedhorsesaddlesstore.com

Mail 2:sales@usedhorsesaddlesstore.com

Phone: +1 (323) 248-1674